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Booking Terms and Conditions...

Care of the cottage -

The holidaymaker will take good care of the cottage and its contents and will leave it in a clean and tidy state as it will have been found. The care is to include all furnishings, utensils, crockery and linen and though you may not be charged for minor breakages, you are responsible for all damage or breakages where deemed appropriate. This will be deducted from the refundable deposit if necessary.

The cottages are heated with new electric heaters that are thermostatically controlled and set. Guests are expected not to interfere with the settings. Please ask if you need them adjusting, and switch them off at the plug if heating is not required / windows are open. Any damage to the controls will be charged for.

Please see "Check out information" in your cottage for information regarding expectations on departure.

If breakages occur, please inform us as soon as possible, so items can be repaired / replaced.

Number of guests -

The number of people occupying the property will not exceed the number stated in the booking details or the maximum number allowed for each cottage. We are sometimes able to allow the addition of extra small children in addition to the maximum occupancy of adult guests, but this must be agreed when booking a stay.

Smoking -

Smoking is not permitted inside any of our cottages or within the courtyard / property boundaries.
Any extra cleaning required to eradicate evidence of smoking will be charged against the refundable deposit.

Dogs -

You are welcome to bring your dog on the strict understanding that it is not allowed on the furniture or in any bedroom. Any extra cleaning incurred will be charged to your refundable deposit. Your dog is not allowed to foul the courtyard area, and should be taken outside the gate to toilet. Dogs must be kept on a lead in the Village, but can run free up the Lonnins and paths/walks surrounding us, but please be aware of local sheep being driven between pastures (especially at lambing time). Please use bio-degradable "Poo Bags" (we can offer some if needed) and place in the "Dog Poo Wormery" in the Courtyard. Your dog must never be left unattended in the cottage (we offer a dog-sitting service if required for a small hourly fee). If any dogs are left alone in a cottage, there will be a £10 per dog per hour charge for their care (deducted from your refundable deposit unless paid before departure). On departure there must be no evidence of your dog's stay either inside the cottage or outside in the grounds.

Use of the Courtyard / Garden Area -

You are welcome to use the Courtyard and Garden area during your stay, but please be aware that this is a communal area for all guests as well as the cottage owners. There must be no nuisance or annoyance to other guests or our neighbours, and no noise after 10:00pm unless prior permission is sought.
Access is needed at all times to the parking bays within the gated courtyard, and guests with dogs are expected to keep them under control, and not allow them to roam unaccompanied / go to the toilet in the courtyard and garden area.

Arrival / Departure -

From Easter through to the end of October holidays start strictly after 4:00pm on the day of arrival and finish at 10:00am on the day of departure. In winter we can sometimes be more flexible; please check with us in advance if you need to arrive/depart at a different time.
If you are due to arrive later than 9:00pm we would appreciate your letting us know an approximate arrival time.

Cancellation -

If you have to cancel your holiday within a month of your stay and we are able to re-let the cottage, the money paid to date will be refunded less the original deposit. Otherwise, if no substitute booking is secured, you are liable for the whole amount. Alternatively, you may re-arrange your booking for another suitable available date with supplementary payment if your replacement dates are at a higher tarrif.

You are strongly recommended to arrange your own holiday/cancellation insurance.

Alternative booking -

If, for some reason beyond our control, your chosen cottage is not available or has been rendered unusable (e.g. fire or water damage/loss of power etc) on the date booked to stay, we are at liberty to relocate all guests to a different cottage where possible. If there is no other suitable availability, then we are at liberty to offer an alternative suitable date as an alternative. If this is not possible, all monies paid to date will be refunded in full, but there will be no claim against us.

Cottage access -

We shall be allowed access to the property at any reasonable time during your stay. Whenever possible, we will advise guests of our intention in advance.

Refundable Deposit / Electricity charges -

We take a £50 refundable deposit per cottage. This will be returned by BACS within a week of departure if there are no claims. It can be paid through our secure online system when booking or paid on arrival.
This payment covers damage to furniture/fittings/white goods/carpets etc within the cottages and anything that requires repair or replacement through inappropriate use or lack of care.
Also, if the cottages are not left clean and tidy, any extra cleaning or time needed to turn round a cottage for our next guests will be charged at the rate of £10 per hour to cover the extra staff needed to be brought in at the last minute.

Our electricity rate charged is 25p per kwh which is a non-profit rate and covers our bill. The meter reading is recorded at 4pm on arrival day and again when guests leave (usually 10am on departure day), then the charges are worked out for payment. Card details can be taken on arrival ready for payment or once calculated, can be paid in cash on departure.

Complaints -

It is possible that, during your holiday, something could go wrong or a problem should crop up. If this happens, please speak to us at your earliest opportunity. Every effort will be made to solve the problem to everyone's satisfaction as soon as possible, and we are always happy to help and ensure all our guests have a great stay !

Limitations of liability -

The use of our Cottages and any facilities provided are entirely at the holidaymaker's own risk. No liability is accepted for any loss, damage, sickness, or injury how-so-ever caused which may be sustained during the holiday to any member of the party, or any car and its contents, or any possessions of the holidaymaker.
Again, we recommend all guests purchase appropriate holiday insurance before their stay.